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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Priscilla Hatcher

November 26, 2024

5  out of  5
rating by Priscilla Hatcher
"This review is for State Farm in Garland, TX Our account representative is Jerry Silva. I have never had an Insurance representative that was so helpful, kind, and explained everything to me in detail! And gave me the best deal for my home and car! He saved us so much money! Thank you Jerry!"
We responded:
"Thank you Priscilla for the great review. We’re honored by your positive feedback! Jerry is a wonderful asset to our office, and we are so glad he was able to help with your auto and home insurance. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Sri Seth

November 14, 2024

5  out of  5
rating by Sri Seth
"I can't say enough about the exceptional customer service provided by Mayra Maldonado at State Farm. From the moment I reached out, Mayra went above and beyond to make the entire process as smooth and stress-free as possible. Her professionalism and knowledge truly stand out; she takes the time to explain every detail, ensuring that I understood all my options without any pressure. Mayra's dedication to her clients is evident in the way she handles every interaction. She's quick to respond to calls and emails, and she’s genuinely invested in finding the best coverage solutions tailored to my needs. If you're looking for an insurance agent who will listen, advocate for you, and guide you with honesty, Mayra Maldonado is the one. I highly recommend her for anyone in need of trustworthy, compassionate, and efficient insurance assistance. Thank you, Mayra, for your outstanding service—I'm so glad to have you as my agent!"
We responded:
"We’re so thankful for your kind feedback! It’s our pleasure to assist you with your insurance needs. we are glad Mayra delivered a positive experience. If there is anything else we can do to help, please let us know! We appreciate you! Thanks Mike"
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Frank James

October 8, 2024

5  out of  5
rating by Frank James
"Couldn’t be any better! Thanks Alex Martinez"
We responded:
"Thanks for the great review Frank. "
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Chris Monigold

October 4, 2024

5  out of  5
rating by Chris Monigold
"I recently had the opportunity to do business with Mike Makara’s local (Garland, TX) State Farm agency. Specifically, I was guided through the process of purchasing home and auto insurance by Alex Martinez, his right-hand man. Over the years I have found that shopping for insurance, even under the best of circumstances (no claims, good credit, etc.) has been nothing short of a beating. Buying a used car is easier; oral surgery is often less painful. Nevertheless, I found Alex to be friendly, forthright, knowledgeable, and a man of his word. I would highly recommend the Mike Makara agency and specifically Alex Martinez when you’re in the market for reasonably priced, comprehensive insurance. I would (and will) certainly do business with these guys in the future."
We responded:
"Chris, Thank you for your review and your kind words. Alex is a great asset in our office. I’m glad he was able to help you with your auto insurance and homeowners insurance. We appreciate you. "
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Charles Drummond

September 11, 2024

5  out of  5
rating by Charles Drummond
"Awesome agency, Mayra"
We responded:
"Thanks for the great review Charles. Mayra is a wonderful asset to our team. We appreciate you. "
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tremaine anderson

August 27, 2024

5  out of  5
rating by tremaine anderson
"My Agent was very helpful takin me step by step and got me a great Policy thanks Alex"
We responded:
"Thanks for the great review Tremaine,. We are so happy Alex could help with your auto insurance."
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Comfort Uche

July 19, 2024

5  out of  5
rating by Comfort Uche
"Jerry Silva from State Farm was so helpful and very professional. He was patient and thoroughly explained and answered all my questions. I highly recommend him if you are seeking for a Car, home or any type of insurance. Thank you Jerry."
We responded:
"Thank you for those kind words. I am happy Jerry was able to help with your auto insurance and home insurance. We appreciate you and thank you for your business. "
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h scott

July 11, 2024

5  out of  5
rating by h scott
"I am so appreciative to have auto coverage with State Farm Insurance and to have saved approximately $60. Thanks so much, Jerry Silva Account Representative"
We responded:
"So glad you were able to get such a great deal for your auto insurance. Thank you for your 5 star review and your business,"
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Diana Tyro

May 17, 2024

5  out of  5
rating by Diana Tyro
"I'm sharing my story about how fantastic and secure my husband and I are taken care of concerning the services we receive from State Farm Insurance. Today my elderly husband was driving his car on his way home from shopping and pulled over because of a neighborhood garage sale to browse. When he finished he got back in his car and turned the key and his car wouldn't start. Bummer....so he call me, I tried to get in touch with roadside assistance and being elderly myself just want to speak with a live person, so I called my Agents office, Mike Makara and spoke with Jerry Silva Account Representative who took care of me so super fast I was relived and new everything was in the hands of his quick response. Jerry set up the tow for us in less than 5 minutes and the tow truck was to my husband's car in about 15 minutes! All taken care of and as for us, lifted our worries! Now That is an Insurance company! We have been with State Farm for over forty years and we will be for life. When you can really count on your insurance company to help you for your business and personal needs call State Farm and speak to professionals! Thank you Jerry at State Farm!!"
We responded:
"Thank you Diana for those kind words. We are pleased you had a positive experience and got the service you needed quickly. We appreciate you. "
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robert williamson

March 7, 2024

5  out of  5
rating by robert williamson
"I dealt with Jerry Silva and he done an amazing job helping me get set up with insurance on my home and vehicles, was very patient with me and my questions and explained everything to where I could understand it… Will refer them to anyone!"
We responded:
"Robert, thanks for the great review and your kind words. Jerry is a great asset to our office and I am pleased he was able to help with your auto insurance and home insurance. We appreciate you!!"
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Aharon C

March 6, 2024

5  out of  5
rating by Aharon C
"Very happy with the service I get through Mr. Makara’s office, and will continue to get my insurance through their office for the foreseeable future."
We responded:
"Thank you for the 5 star review and you kind words Aharon. We appreciate your business. "
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Kayla Guerrero

February 13, 2024

5  out of  5
rating by Kayla Guerrero
"Alex Martinez from Mike Makara’s team has been the best! He took his time in finding us the perfect auto policy, making sure we knew our coverages and that we had options to add or remove coverages. Any time we need to update or do anything on our policy he answers us respectfully and in a timely manner. If you’re in need for insurance I highly recommend speaking to Alex!"
We responded:
"Thank you Kayla for your wonderfully kind words. We are bless to have Alex as part of our team!! I am glad he was able to help you with your auto insurance. We are happy to welcome you to State Farm. We appreciate your business. "
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Jayaram Chandra

January 5, 2024

5  out of  5
rating by Jayaram Chandra
"Very happy to associate with State form insurance. I have connected with Mr Jerry from state form and he helped lot . The vehicle is delivered late night due to some paperwork and Jerry has helped lot and issued the insurance copy in time so that we got the delivery on the same day.I really appreciated Jerry's effort and customer support/queries at anytime. Thank you Jerry Sir!!!"
We responded:
"Thank you for your kind word Jayaram. We are so glad Jerry was able to help you with your auto Insurance. We appreciate your business!!"
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Steven Henson

December 4, 2023

5  out of  5
rating by Steven Henson
"Surprisingly fast, easy, and cheap. Best insurance I've ever had."
We responded:
"Thank you Steven. We sure do appreciate your business and are happy we can help with your insurance needs!!"
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Stephanie Lumley

November 25, 2023

5  out of  5
rating by Stephanie Lumley
"I'm sharing this review on behalf of my mom. She has recently gone through a life season where lots of questions about home and auto insurance have come up. Kay May and Mayra both provided wonderful support and service to my mom to help her navigate these stressful situations and made her feel safe and welcome to come to the team with questions at any time. We can't recommend this State Farm team enough and have been very satisfied for many years."
We responded:
"Stephanie, Thank you for your kind words. We are please Kay and Mayra were able to help your Mom with her auto insurance questions. We appreciate you both."
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Josh S

November 20, 2023

5  out of  5
rating by Josh S
"This experience rating is more for Kay May whose been so quick to respond when we needed a copy of our insurance documents, and now that we are canceling the policy, she’s been so easy to work with. She still treated us with response and professionalism. Now as for Mike Makara and Ty, the guys that signed us up. I would give them a 1 star. Haven’t heard of Ty since we got signed on and Mike was non responsive when we needed the documents for personal reasons. Regards, Josh S"
We responded:
"Thanks for your review Josh. I am glad Kay was able to get you what you needed. "
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Kathy Cash

August 31, 2023

5  out of  5
rating by Kathy Cash
"Jerry Silva was wonderful. He answered all my questions and gave me several options for a homeowners policy at great prices. Bundling our Homeowners with Auto coverage saved us a lot of money. I highly recommend this agency for your insurance needs. They treat you like a friend and save you money too."
We responded:
"Thank you for your kind words Kathy. We are so glad Jerry was able to help bundle your auto insurance and homeowners insurance. We appreciate you!!"
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Rebecca Harrington

August 1, 2023

5  out of  5
rating by Rebecca Harrington
"Alex set up my auto and renters insurance seamlessly, from working with me on the quote to make sure I was happy to getting all the paperwork signed he was very accommodating and made the process very easy for me. Highly recommend!"
We responded:
"Thank you for your kind words Rebecca. We are so glad Alex was able to help with your auto insurance and renters insurance. We do appreciate you!!"
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leopoldo salinas vazquez

July 12, 2023

5  out of  5
rating by leopoldo salinas vazquez
"Excelente atención!!"
We responded:
"Muchas gracias Leo! Lo apreciamos y nos dio gusto ayudandote con tu aseguranza"
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Eli Torres

June 29, 2023

5  out of  5
rating by Eli Torres
"Im very satisfied with the level of customer service Alex Martinez has provided me with, he is very professional and has met all of my insurance needs, I would definitely recommend him to family and friends."
We responded:
"Thank you for great review. We are so pleased Alex was able to help you with your insurance program. "
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Valeria Martinez

June 16, 2023

5  out of  5
rating by Valeria Martinez
"Really great customer service and all over the phone. Was in the market for a better auto insurance rate and I had no idea where to look. I am so happy I went with state farm. Alex Martinez was so dedicated in helping me. I work business hours and I only had 30 minute lunches and Alex made it work. He was detailed and professional. I appreciate his business and dedication. I’m very happy with my decision in choosing State Farm."
We responded:
"Thank you so much Valerie for that great review and kind words. I am glad Alex was able to help out with your auto insurance. We thank you for your business and appreciate you. "
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Teresa GOMEZ

June 8, 2023

5  out of  5
rating by Teresa GOMEZ
"Los mejores"
We responded:
"Gracias"
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big ant photo big ant photo

June 1, 2023

5  out of  5
rating by big ant photo big ant photo
"Alex Martinez is the man of the day thanks to him I have gotten some great insurance after 8 years I am back with State Farm and happy he fully explained everything that I had been missing and what others had not been telling me about my insurance for years by other home insurance providers thanks Alex I'm glad to be part of the human experience again having someone you can call and ask questions you talk to them and put a face to is awesome to me with everything being computer generated"
We responded:
"Thank you for your great review. Alex is a big asset in our office and we are glad he was able to help you with your home insurance needs. We appreciate you and we are glad to have you back at State Farm. "
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j sandoval

March 31, 2023

5  out of  5
rating by j sandoval
"So far, I have had the greatest pleasure of working with Alex and Jerry. Both of them made me feel like we had been friends for many years. I will definitely be here for a long time. I have auto, life and will be adding renters and homeowner's insurance. They are both amazing assets to the company."
We responded:
"yThank you for your feedback. We are vert proud of our team and happy Jerry and Alex were there to help. We appreciate you and thank you for your business!!"
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Frank Castronovo

March 27, 2023

5  out of  5
rating by Frank Castronovo
"Every year working with the great people in State Farm. Myra is splendid, hard -working and professional. Kay, Jerry & DJ are great people to work with in State Farm as well. 5 Star treatment in every sense of the word!!!"
We responded:
"Thanks Frank. We are blessed to have Kay and Jerry taking care of our customers. We appreciate you."